segway-logo

Segway Top Sellers

$799.00
$1,399.00
DEAL
Original price was: $1,499.00.Current price is: $1,379.00.
$799.00

Top Selling E Scooters

DEAL
Original price was: $5,599.00.Current price is: $5,399.00.
DEAL
Original price was: $3,499.00.Current price is: $3,459.00.
$1,399.00
$1,399.00
$1,399.00
(3) $1,399.00
DEAL
Original price was: $1,499.00.Current price is: $1,379.00.
DEAL
Original price was: $1,499.00.Current price is: $1,379.00.
DEAL
Original price was: $1,499.00.Current price is: $1,379.00.
DEAL
(1) Original price was: $1,499.00.Current price is: $1,379.00.
DEAL
New
Original price was: $1,299.00.Current price is: $1,199.00.
DEAL
(1) Original price was: $1,299.00.Current price is: $1,159.00.
DEAL
Original price was: $1,199.00.Current price is: $1,089.00.
$849.00
$849.00
$799.00
$799.00
$799.00
AI Ecosystem Canning Vale place picture
4.8
Based on 408 reviews
PHAT LE profile picture
PHAT LE
1 month ago
Excellent service! The staff was very helpful, knowledgeable, and fixed my Segway ZT3 Pro quickly. Highly recommend this place for electric scooter repair!
Charles Addison profile picture
Charles Addison
3 months ago
Excellent service. Gave great advice on a minor repair/issue with my Segway G2 Max. Arranged to drop off on a weekend and did a repair while you wait. Really honest pricing and frankly a bargain. Saved me trying to go down an expensive route.
They have some beautiful new Segways in stock.
Manfred Rom profile picture
Manfred Rom
4 months ago
Shocking Experience – Worst Customer Service Ever! [Dr Jekyll & Mr. Hyde Experience!

I had a problem with my Dragon GTR II scooter since at times the power cuts off.

I wanted to have it checked and serviced & I found AiEcosystem online which proudly (falsely) states that they can service most scooter brands including the Dragon.
It also had a decent rating.
Since it is a 30km trip to the shop, I thought I’d drive by first to check if they could definitely do the job. I visited the shop 5 days ago and spoke to Majid (the Owner) and explained my issue.
He mentioned that it was probably a battery issue and a replacement would cost half the scooter value. In hindsight, he was probably trying to sell me a new scooter.

I asked if it would be possible for him to first check the battery condition before doing a service and how much that would cost. He agreed & said to check the battery would take ½ hour labour costing $40 and a service would be 1.5 hours labour costing $120.
I asked if I should book it in, but he told me to just drop off the scooter by 12noon on Friday.

This was when I experienced the “Dr. Jekyll and Mr. Hyde” moment…

When I arrived, he said “Mmmm, not sure if we can get the parts.”
When I asked him if he recalls our conversation 5 days ago, miraculously he didn’t admit to meeting me or giving me the quotes!
Instead, he explained that he is the Owner and nobody would have given me these quotes.
Then he went on to complain that the shop lease costs him $8k/week and it wouldn’t be worth doing such a small job.
In fact, now he stated that to do this job it would take at least 1.5 – 2 hours just to assess the issue.
When I asked him if he is accusing me of lying and challenged him for not sticking to what we agreed, he eventually agreed to check the battery (but nothing else) for $40.

By this stage I realised that this was a con job and that Majid was not interested at all in doing this job – his only intention is to sell new scooters.
So, he could take my money but probably never touch my scooter.
Therefore, I didn’t go ahead.

I mentioned to him what a shocking experience this has been for me with the worst customer service I have ever had. I also told him I would be sharing my experience in this review.
He just said “Sure, please yourself.”

I went home and reviewed the negative rerviews and realised that a number of people have had poor experiences from him. I wondered how he propped up the positive ones…

Overall, this was a very upsetting experience for me with an incredibly dishonest business owner.
I would definitely NOT recommend this place to anyone!!!!

ANSWER TO OWNERS REPLY

I stand 100% by my original review as it is the true story and not your fabrication of the facts you made in your reply...

I'm surprised that you are still in business...🤔
Bridget Bayley profile picture
Bridget Bayley
5 months ago
. We brought my son’s e-scooter in on Easter Saturday as it needed a new back wheel (it was second-hand and not originally purchased here). The service we received was incredible.

He wasn’t sure at first if he could get the new back wheel within a week, but he made it happen in just four days—ready for collection by Tuesday! My son was so excited not to have to wait ages.

He also adjusted the brakes, and they’re now working perfectly. The level of care and effort really went above and beyond.

He even offered us a $10 discount, which I chose not to take, but the gesture itself was very kind and much appreciated.

Highly recommend this place for any e-scooter repairs. Thank you so much!
Lucia Gonzalez profile picture
Lucia Gonzalez
7 months ago
1 Star – Extremely Disappointed and Shocked by the Treatment

We purchased a scooter from Ai Ecosystem less than a year ago. It stopped working within the warranty period, so we followed every single instruction provided to process the warranty claim.

We were clearly told to send the scooter back in its original box with EVERYTHING inside, including the charger. We carefully packed the scooter with the charger, adapters, warranty documents and all original components, exactly as instructed, and shipped it via FedEx.

When we went to collect it today, we were told that the charger was “not included” in the box.

This is completely false.

We are 100% certain the charger was placed inside before shipping. It makes absolutely no sense to send an electric scooter for warranty repair without its charger. None.

What made this situation even worse was the way we were treated. Instead of investigating what may have happened during shipping or handling, we were made to feel like we were lying. The staff repeatedly referred to “what the system says” instead of actually listening to us or taking responsibility.

On top of that:

• The scooter was returned to us WITHOUT the original box.
• All of our adapters were missing.
• Our warranty documentation was gone.
• Our personal information had been inside that box.
• The scooter was returned with a missing screw, making it unsafe to ride.

So after trusting this business and following their exact instructions, we now have:

– No charger
– No adapters
– No warranty papers
– No original packaging
– An unsafe scooter
– And zero accountability

We are now expected to purchase a new charger ourselves for something that was properly sent. That is completely unacceptable.

The most disappointing part was the attitude. We were not treated with respect. We were not offered a solution. We were simply dismissed.

We trusted this business. We followed their process. We paid for FedEx shipping. And in return, we were treated as dishonest customers.

This is extremely disappointing and not how warranty claims should be handled.

Until this issue is properly resolved — including replacement of the missing charger and ensuring the scooter is returned complete and safe — we cannot recommend this store.
Isabella Parsons profile picture
Isabella Parsons
8 months ago
We ordered to get the scooter of our ninebot e-scooter replaced, charged us $60 more than the average price and that was without shipping. We got our 2 scooters back (both flat which wasn’t a massive issue) but one of the tyres would not hold air and it hadn’t been ridden whatsoever as it was flat. We called with this and the employee we spoke too was extremely rude saying that it was our fault and if we say anything we’re calling him a “liar” and undermining his reputation. The manipulation of this company goes crazy, save your sanity and money and go somewhere else.
Miroslav Procházka profile picture
Miroslav Procházka
10 months ago
I was a bit sceptical when I got offer on the displayed scooter but it worked out well and I am very happy. Definitely recommend these guy's! Gave me a good deal! Thank you!
Rachel Chandler profile picture
Rachel Chandler
1 year ago
Really great customer service and quick repair on my son’s scooter much appreciated! Was completed within a few hours, highly recommend. Thanks guys!
Abby Leung profile picture
Abby Leung
2 years ago
Majid cares greatly about his customers and would go above and beyond for them. Had a good experience with AI Ecosystem 🩷
Danial Broderick profile picture
Danial Broderick
2 years ago
Bought Segway Max G30L from these guys and it’s working great. Had a small issue when I found out at home and brought it back to get it promptly fixed in 2 minutes.

Update - just under two years later and I had an issue with the front tyre which is of no fault of my own. Was quoted $60 to reseat it; or $80 to replace the air valve and reseat. Decided I wanted to replace the air valve and reseat, but when I picked up my scooter they didn’t replace the air valve and insisted the cost would be $80 still. It was only a $20 different, but out of principle it is unprofessional to quote something for cheaper and then charge the customer more for it.
Very professional and friendly

Thank you Majid!
Adam paul Samut profile picture
Adam paul Samut
2 years ago
Excellent service
Ho Brai profile picture
Ho Brai
2 years ago
Put my Segway ninebot F40 (approx 2.5 years and 3600 km) in for service at Canning Vale.

Service was done on the spot and I got advice on tyre pressure and braking to maximise battery longevity. Happy with the professional service, I'll be back when my tyres wear out.
d1nzdawgy profile picture
d1nzdawgy
2 years ago
Terrible shop have to call them when you get there. Over priced!!
Brandon mckenzie profile picture
Brandon mckenzie
2 years ago
Quoted me a cheap price for my tire and fixed my brake as much as they could so I didn't have to buy a new one, over all very good experience
Splicer7 A12 profile picture
Splicer7 A12
2 years ago
Great service, knowledge and experience from Shake.. helped me with afew thing I didn't even know about & made sure I was happy with the work. Excellent experience.
Excellent service, Very happy customer
Callum Harkness profile picture
Callum Harkness
3 years ago
Just outside of warranty, fixed anyway.
Scooter was a week outside of warranty period. Aaron honored the warranty anyway and did a $300 repair for free. He also tightened my brakes and pumped my tires for no cost. Super recommend
I drove all the way from Mandurah to be sold a locking screw kit that didn’t contain the correct parts for a 800% percent markup over the eBay pricing absolutely abysmal business practice one of the parts in my kit is scratched up clearly been used despite what the business has claimed in their response to my review prior to this edit the black anti corrosion coating is peeling and cracked with clear wear marks
Ellen Hugo profile picture
Ellen Hugo
3 years ago
These guys were amazing to work with! I had a discontinued scooter with a poorly done Scooter Hut service. They were honest about how much it would cost to service it properly and were kind enough to offer a trade-in for a new one. Additionally, we accidentally left the D-lock on the old scooter, but when we called them about it, they had already set it aside for us. Their customer service was fantastic and their honesty was very refreshing. I can't recommend them enough!
Tanveer Khan profile picture
Tanveer Khan
3 years ago
阿茗 profile picture
阿茗
3 years ago
Nice and professional service!
Dana Wiltshire profile picture
Dana Wiltshire
3 years ago
I took my sons scooter in to get a new tube put in. I was charged $120 and by the time my son went to ride it the tyre was flat. I didn’t think I would need to check it, and as my son is 12 and has just been given this by a family friend, he thought it would be ok to ride it. Now they won’t replace it, I’m down $120 for 1 tube! And now I have to buy a new tyre. The guy in there was purposely looking for a reason not to replace it, blaming the scalloped tyre (which happened from riding it with a flat tyre!)
What a terrible experience. I’m a single mum, and $120 is too much for me in the first place. Now my boys have a new scooter they can’t ride. I have only given one star because they wouldn’t let me select zero. Thanks for nothing.
BeCaFi profile picture
BeCaFi
3 years ago
Some secondhand scooters look like they should be scrapped. If its missing bits or something looks amiss, walk away, otherwise test ride it in their yard. Trying to claim warranty or refund afterwards is a nightmare unless your paying them more. You need to be aggressive or these guys will take you for granted
Hussam Busfar profile picture
Hussam Busfar
3 years ago
The owner (Majid) is one of the nicest and most knowledgable business owners I’ve met. I took my scooter twice for minor repairs and he didn’t charge me because he told me it was under warranty. He works hard to get these amazing reviews. Thanks Majid!
Trish Garnett profile picture
Trish Garnett
3 years ago
Really great service and the guys fixed the problems with the scooters extremely fast have been back a few times now and would highly recommend Thankyou😊
Chevy Coleman profile picture
Chevy Coleman
3 years ago
Bela Hamida profile picture
Bela Hamida
3 years ago
Got the job done quickly, quality service and informative staff.
Lovely lovely people. Super knowledgeable and honest. I bought a refurbished scooter from them and it is great. My son fooled around on it and Sheikh fixed it immediately on a Sunday morning and was so kind and helpful. You won’t find a better business for e scooters.
Carlos Acuna profile picture
Carlos Acuna
4 years ago
We were referred to AI Ecosystem by other friends who had purchased their scooters from them too. Majid offered exceptional advice on the best scooter for our range requirements and we are very satisfied with the purchase. Shortly after purchasing the scooter we had some issues and after sales service also exceeded our expectations. We would highly recommend AI Ecosystem to anyone considering purchasing an e-scooter.
Drew Holland profile picture
Drew Holland
4 years ago
Attentive and helpful staff at this business assisted us to purchase the perfect product, no effort to upsell something we didn't need and went out of their way to make sure it was packaged for Christmas. In the time since the scooter has received continuous use with no signs of any issues with the product. Shop and buy with confidence here.
Jones Clan profile picture
Jones Clan
4 years ago
Fantastic purchasing experience. My son loves his Segway e-scooter and hasn't been off it since we brought it home. Maj was knowledgable and explained everything to us and my son got to have a great test ride. Would recommend to anyone looking to buy an e-scooter plus there's peace of mind as 12 months warranty and they are the recommended repairers.
Shannon Keough profile picture
Shannon Keough
4 years ago
I’ve increased my rating from 4 stars to 5 on account of really excellent post sales support. Maj has been friendly and helpful and super fast to reply to all emails. A+
———
Bought a Segway G30P with a couple accessories, delivered to Melbourne. The price was a little higher than competitors, but they had product in stock while everyone else was only offering pre-orders. I would have preferred if it came with an Australian IEC-C5 power cable rather than them adding in one of those cheap international adaptors that always fall out of the power socket and honestly feel like a fire hazard. Have been able to pick up the correct cable on Amazon easy enough. Delivery arrived a couple days ahead of schedule and replies to email enquiries have been prompt and helpful. Overall happy with the service.
Jesse Theobald profile picture
Jesse Theobald
5 years ago
I reached out to Maj on Monday to purchase a Segway Ninebot Max 30, and within a couple of hours I was driving away with an awesome new ride!

When I arrived, Maj greeted me at the gate, friendly, happy and smiling despite having had a few bumps with an aircompressor that day!

The atmosphere was very relaxed, and Maj clearly knew his stuff when it comes to scooters (and the laws surrounding their safe use).

I explained I had done some research prior to making my decision, and he guided me through the rest of the process with absolute ease!

Awesome value, great products, amazing customer service. I am stoked with my purchase, it makes getting to and from work a breeze, plus I can now do my part to cut down on emissions (I use solar kit to charge)

Maj, mate, I will be back to purchase another Segway in the near future for my wife! Thank you once again for being exceptional.

Perth’s Trusted E-Scooter Store

Got an e-scooter from Segway Ninebot, Xiaomi-Mi, or Sur Ron that needs a fix? Look no further! Our expert technicians specialize in breathing new life into your e-scooters. Battery glitches, tire hitches, software snags – we handle it all! We’re your trusted e-scooter store for quick and reliable repairs. Get back on the road safely and smoothly. Your e-scooter will thank you! Contact us today and experience the best-in-class service for your e-scooter needs.
Repairs & Service
aiecosystem-interior-osborne-park-scarborough-beach-road

Authorised Service Agent Of Segway Ninebot & Xiaomi MI

We are the only authorized service agent of brands such as Segway Ninebot & Xiaomi MI in Western Australia. This essentially means your units would come to us for warranty claims (if need be) irrespective of where they were purchased from.
Ai Ecosystem has an exclusive agreement with both brands’ licensor PanMI Pty Ltd. This essentially means customers don’t have to spend anything out of pocket while the purchased unit is under warranty and any warranty claims arising within WA are handled locally by a WA based service agent.
In the past, the units had to go over east for any repairs and this also meant long waiting times without scooter usage.
About Us

Free shipping on all orders, complete with real-time tracking to keep you informed every step of the delivery journey.

Rest easy knowing that each purchase from our website comes with the added assurance of a local Australian warranty, ensuring your peace of mind and product satisfaction.

Our commitment to you goes beyond the purchase – enjoy access to our lifetime customer support, ready to assist you whenever you need guidance or assistance with your product.

Experience the utmost confidence during your transactions with our 100% secure checkout, fortified by the trusted protection of PayPal’s payment system.

Check out AI Ecosystem Blog for electric scooter & pro scooter news, reviews & tips.

We provide quick updates for the Australian E-Scooter Community, with a focus on Perth and Western Australia, to keep everyone informed and up to date with the latest developments.

AI Ecosystem Relocates to O’Connor – New Address Announcement

AI Ecosystem Has Moved – Visit Us at Our New O’Connor Location We’re excited to[Read More]

10 Questions to Ask the Store Before Buying an E-scooter

In the pursuit of fast and eco-friendly urban transport, e-scooters have become a common sight[Read More]

Segway’s Xafari and Xyber E-Bikes Are Engineered to Revolutionize Off-Road Adventure

“We’re excited to introduce the Segway Xafari and Xyber, representing a major step forward in[Read More]